Support

ShilohIQ LLC provides support for invited Enterprise Learning OS pilot participants through the verified support route below.

Contact

Product support: support@shilohiq.com

General business inquiries: hello@shilohiq.com

Supported hours

Monday through Friday, 9:00 a.m. to 5:00 p.m. America/Chicago, excluding applicable business holidays.

Acknowledgement and communication targets

• SEV-1: acknowledgement within one supported hour, with updates at least every two hours while active.
• SEV-2: acknowledgement within four supported hours, with updates each supported business day while active.
• SEV-3: acknowledgement within one business day.
• SEV-4 or standard request: acknowledgement within two business days.

These are acknowledgement and communication targets, not guaranteed resolution times and not a production service-level agreement.

What to include

Include the affected organization or workspace, the approximate time of the issue, browser or device, steps to reproduce, expected and actual behavior, and business impact.

Do not send passwords, access tokens, service-role keys, database URLs, private encryption material, or unnecessary sensitive learner content.

Urgent security or privacy concerns

Use the subject line SEV-1 suspected security or privacy incident and describe the observed impact without including credentials. ShilohIQ may suspend affected access, preserve evidence, rotate credentials, or restore a known healthy deployment while the concern is investigated.